Privacy Policy

This Privacy Policy explains how Master Production House collects, uses, stores, shares, and protects personal information received through this website, contact forms, email, phone calls, WhatsApp, social media links, and production-related communications.

This policy is intended for website visitors, prospective clients, collaborators, vendors, artists, crew members, brand representatives, agency partners, and people who contact us for video production, films, documentaries, ads, AI-assisted content, event coverage, AR/VR/360 production, or post-production work.

When you contact us or submit a brief, we may collect your name, email address, phone number, company or organisation name, project type, budget range, location, timeline, message, and any references or links you choose to share.

For production work, we may also receive project files, creative references, scripts, briefs, call sheets, shoot details, brand guidelines, location details, talent or crew details, invoices, payment-related records, feedback notes, and media assets required to plan or deliver the project.

When you use WhatsApp, phone, email, YouTube, Instagram, LinkedIn, Facebook, or other third-party platforms to contact us, those platforms may process information according to their own privacy policies.

We use the information to respond to inquiries, understand your brief, plan calls or meetings, prepare proposals and estimates, coordinate production, manage shoots, deliver edits, maintain project records, improve our services, and communicate about current or future work.

We may use project details to manage creative development, pre-production, production, post-production, revisions, file delivery, accounts, legal compliance, dispute resolution, and internal business reporting.

We do not sell personal information.

Master Production House is a creative production business. With appropriate rights, client approval, contractual permission, public availability, or portfolio usage clearance, completed work, project titles, thumbnails, stills, videos, logos, and credits may be displayed on our website, showreels, social media, proposals, or presentations.

If a project is confidential, under NDA, unreleased, or not approved for portfolio use, please tell us in writing before sharing project material.

We may share relevant information with employees, project teams, editors, cinematographers, production crew, designers, agencies, vendors, accountants, legal advisors, hosting providers, email providers, cloud storage providers, analytics tools, form tools, and other service providers who help us operate the website or deliver production work.

We share only what is reasonably required for the relevant purpose and expect service providers and collaborators to handle information responsibly.

Our website may use basic technical cookies, hosting logs, analytics, or embedded media services to keep the site functional, understand traffic, improve performance, and show video content.

Embedded YouTube videos, social links, maps, WhatsApp links, or other third-party tools may collect data when you interact with them. Your interaction with those tools is governed by the privacy terms of the relevant third party.

We process personal information for legitimate business purposes, to respond to requests made by you, to perform or prepare contracts, to comply with applicable law, and where required, on the basis of consent.

We aim to handle personal data in line with applicable Indian privacy requirements, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and relevant rules or directions as they apply to our business.

We keep inquiry and project information only for as long as reasonably necessary for communication, production delivery, accounting, legal compliance, business records, portfolio permissions, dispute resolution, and legitimate operational needs.

If a brief does not convert into a project, we may still retain basic communication records for follow-up and reference unless you request deletion where applicable.

We use reasonable administrative, technical, and organisational safeguards to protect information against unauthorised access, misuse, loss, or alteration.

No website, email system, cloud service, or internet transmission is completely secure. Please avoid sending highly sensitive personal information unless it is necessary for the project.

You may contact us to request access, correction, updating, deletion, withdrawal of consent, or grievance resolution regarding personal information you have shared with us, subject to applicable law, contractual requirements, legal obligations, and reasonable business record needs.

You may also ask us not to use your logo, project name, testimonial, or work sample publicly if you believe it has been displayed without appropriate permission.

Our website is intended for business and professional inquiries. We do not knowingly collect personal data from children for marketing purposes.

If a production involves minors, permissions, releases, and handling of related information should be agreed separately in the project documentation.

We may update this Privacy Policy as our website, services, technology, or legal requirements change. The updated version will be posted on this page with a new effective date.